Warranty Policy
Last Updated: [Date]
At KIAH Jewelers, we stand behind the quality, craftsmanship, and attention to detail that goes into every custom engagement ring we create.
Our Commitment
Every KIAH engagement ring is carefully crafted using high-quality materials and expert workmanship. We are committed to ensuring your ring is created to the highest standards of quality and durability.
What Our Warranty Covers
Our limited warranty covers manufacturing defects in materials or craftsmanship under normal wear and use.
This may include:
• Loose accent stones caused by manufacturing defects
• Faulty settings resulting from craftsmanship issues
• Structural defects in the ring caused during production
• Manufacturing-related issues identified during normal wear
What Is Not Covered
Our warranty does not cover:
• Normal wear and tear
• Scratches, dents, or surface marks
• Damage caused by accidents or impact
• Loss or theft of the ring or diamonds
• Damage caused by improper care or misuse
• Resizing or repairs performed by third-party jewelers
• Natural wear of precious metals over time
Ring Care & Maintenance
To keep your engagement ring in its best condition, we recommend regular inspections and professional cleaning. Routine maintenance helps identify potential issues before they become larger concerns and ensures your ring remains secure and beautiful for years to come.
Warranty Claims
If you believe your ring has a manufacturing defect, please contact us with:
• Your name and order information
• A description of the issue
• Clear photographs of the ring
Our team will review the information and determine the appropriate next steps.
Repairs & Service
If repairs are required outside the scope of the warranty, KIAH may offer repair services at an additional cost. Any applicable costs will be communicated before work begins.
Limitation of Warranty
This warranty applies only to manufacturing defects and does not guarantee against normal wear, accidental damage, loss, theft, or modifications performed by third parties.
Contact Us
If you have questions regarding your warranty coverage, please contact:
Email: [Email Address] Phone: [Phone Number]
Custom engagement rings designed with intention, guided personally, and crafted for the moments that matter most.
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